frequently asked question (FAQs)


How long will it take to get my order?

It normally takes between 2-3 working days for orders placed within Lagos to get to the customer (you), but 3-5 working days for orders going to Abuja and Port Harcourt as well as other parts of the country. However, it may take longer for orders going to other cities/parts of the country

How can I track my order?

We will keep you informed about your order status at every milestone; ready to ship, shipped, and upon delivery day.

You may also contact us for your order status through our email

How can I use coupon code?

To use a coupon code, you will need to have placed order for one of the products/items listed on out store website. Coupons are applied at the checkout

adding order to cart
Add your product to cart
how to apply coupon
Enter coupon and click “apply Coupon”

How do I return my order?

We have three days return policy. We only accept return for sold items that are faulty / that don’t meet the quality.

You can write us via email to make a return request at

How safe is my information with you guys?

Our Privacy Policy describes the type of personal information we collect, used, and shared when you visit or make a purchase from the “TobiDigital Store. Whereas information about your credit card (as regards payment) is very safe, as being handled by our trusted payment partner, Paystack. You can learn more about our privacy policy here

Can someone collect my prepaid package on my behalf?

Yes, of course. But, kindly ensure your representative has the tracking number and a signed copy of your ID.

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service

If I placed multiple orders, will I receive all the items in my order at once?

Yes, you will receive multiple orders placed from a single checkout, at once. But in case you placed your order at a different time interval/different checkout, you may receive items in your order separately because they are processed differently and may also be shipped differently. However, in few cases, all your items may reach you at once.

Do I need an account to shop on TobiDigital Store?

Yes, you have to have registered, as you would need an existing account to shop with us. The process is not a long one, as a matter of fact, you can only register at the point of your very first order checkout.

How do I place an order?

Very easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add to cart’ to add this product to your cart
  • Click on ‘Cart’ in the top right corner.
  • At checkout, enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via email, and/or we call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us

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